Celebrating a decade of partnership with Sydney Water

Communication and collaboration, the key to 10 years of success working with Sydney Water.

At finao, we are proud to commemorate ten years of collaboration with Sydney Water, a partnership that has been instrumental in our growth and success. This enduring relationship has enabled us to develop a deep understanding of Sydney Water's evolving business needs, allowing us to proactively deliver tailored solutions that add significant value.

Key factors in our successful collaboration

• Effective Communication: Regular and efficient communication has been the cornerstone of our partnership. By maintaining open lines of dialogue, we ensure alignment on project goals and timelines, facilitating the timely delivery of new features and functionalities.
• Transparency and Documentation: Utilising tools such as Confluence, we meticulously document our collaborative journey, providing all stakeholders with access to a comprehensive, auditable trail of project developments. This approach fosters trust and ensures transparency throughout our engagements.

‍Innovative solutions developed for Sydney Water

Over the past decade, we have developed two major systems that have significantly enhanced Sydney Water's operations:

1. SWDelivery Portal: This cloud-based application empowers Sydney Water's Program Delivery team and their System and Asset Planning Partners to effectively initiate, collaborate on, and manage the progress of design and construction projects. Key features include:
   • Data collection from all parties through various modules and forms, each with defined workflows and notifications aligned with system rules and user role permissions.
   • Integration and presentation of data in customized formats tailored to user requirements.
   • Digitization of critical project delivery lifecycle processes, such as Payment Claims, Works to Proceed, Change Events, and Defects, enabling standardized processes and facilitating process control and business intelligence.
   • Support for Sydney Water's Partnering for Success (P4S) 10-year works delivery program.
   • Planned integration with PowerBI reporting capabilities to further enhance project delivery management.
2. SWConnect: This integrated, cloud-based solution provides Sydney Water's business partners with easy and transparent real-time access to services. Its features include:
   • Built-in automatic workflows, KPIs, notice periods, milestone notifications, escalations, and reporting.
   • Management of operational activities from design through to commissioning of new assets, as well as responses to environmental harm incidents.
   • Replacement of various paper-based forms and email processes with robust digital forms and workflow processes, improving operational efficiencies.

‍Looking ahead

For a company of our size, this milestone is a testament to the individual talent and teamwork. We remain committed to delivering high-quality work to Sydney Water, consistently exceeding expectations. Our enthusiasm for this partnership is as strong today as it was in 2011, and we approach every opportunity with the same energy and dedication that have been key to our mutual success.

If you're interested in learning how we can design and implement an online management system tailored to your business needs, please contact us.

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